{"id":33125,"date":"2025-11-10T10:11:27","date_gmt":"2025-11-10T10:11:27","guid":{"rendered":"https:\/\/luanovacollection.com.br\/?page_id=33125"},"modified":"2026-06-18T19:20:03","modified_gmt":"2026-06-18T19:20:03","slug":"devolucao-e-troca","status":"publish","type":"page","link":"https:\/\/luanovacollection.com.br\/en\/devolucao-e-troca\/","title":{"rendered":"Devolucao e Troca"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"33125\" class=\"elementor elementor-33125\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cd86ce1 e-flex e-con-boxed e-con e-parent\" data-id=\"cd86ce1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-17648d2 elementor-hidden-desktop hfe-nav-menu__align-left hfe-submenu-icon-arrow 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menu-item-type-post_type menu-item-object-page parent hfe-creative-menu\"><a href=\"https:\/\/luanovacollection.com.br\/en\/colecao\/\" class = \"hfe-menu-item\">Ver Cole\u00e7\u00e3o<\/a><\/li>\n<li id=\"menu-item-38351\" class=\"menu-item menu-item-type-custom menu-item-object-custom parent hfe-creative-menu\"><a href=\"https:\/\/luanovacollection.com.br\/en\/contato\/\" class = \"hfe-menu-item\">Fale Conosco<\/a><\/li>\n<li id=\"menu-item-37510\" class=\"menu-item menu-item-type-post_type menu-item-object-page parent hfe-creative-menu\"><a href=\"https:\/\/luanovacollection.com.br\/en\/devolucao-e-troca\/\" class = \"hfe-menu-item\">Devolu\u00e7\u00e3o e Troca<\/a><\/li>\n<li id=\"menu-item-38327\" class=\"menu-item menu-item-type-custom menu-item-object-custom parent hfe-creative-menu\"><div  class=\"dgwt-wcas-search-wrapp dgwt-wcas-has-submit woocommerce dgwt-wcas-style-pirx-compact dgwt-wcas-style-pirx js-dgwt-wcas-layout-classic dgwt-wcas-layout-classic 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class=\"elementor-element elementor-element-1aaa52f3 e-con-full e-flex e-con e-child\" data-id=\"1aaa52f3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ac9ad59 elementor-widget elementor-widget-heading\" data-id=\"ac9ad59\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Trocas e Devolu\u00e7\u00f5es<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-224a735b e-flex e-con-boxed e-con e-parent\" data-id=\"224a735b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-331a22ee e-con-full e-flex e-con e-child\" data-id=\"331a22ee\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-12aa81e elementor-widget elementor-widget-heading\" data-id=\"12aa81e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Confira nossa Pol\u00edtica de Trocas e Devolu\u00e7\u00f5es<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dca8e53 elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"dca8e53\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Produto com defeitos de fabrica\u00e7\u00e3o ser\u00e3o trocados? Ter\u00e1 algum custo para isso?<\/strong><br \/>Sim. Trocaremos os produtos que forem identificados como defeito de fabrica\u00e7\u00e3o e o custo de envio (frete) ficar\u00e1 por nossa conta. O prazo da garantia contra defeitos de fabrica\u00e7\u00e3o \u00e9 de at\u00e9 90 dias corridos da data de recebimento do produto por parte do revendedor.<\/p><p><strong>Se a numera\u00e7\u00e3o n\u00e3o servir no cliente, posso trocar o cal\u00e7ado?<\/strong><\/p><p>Sim, faremos a troca do produto desde que seja solicitado em at\u00e9 7 dias corridos ap\u00f3s o recebimento, o mesmo n\u00e3o tenha sinais de uso e a embalagem n\u00e3o tenha sido danificada. Antes da devolu\u00e7\u00e3o, o cliente sempre dever\u00e1 nos avisar por email e em seguida, o produto dever\u00e1 ser devolvido na totalidade da compra com o frete por conta do cliente para nosso endere\u00e7o (Av. Jo\u00e3o Sanzovo, 691 &#8211; Distrito Industrial &#8211; 17206-220 &#8211; Ja\u00fa\/SP) e avaliaremos as condi\u00e7\u00f5es do produto quando o recebermos. Ap\u00f3s confirmarmos as condi\u00e7\u00f5es descritas acima, cancelaremos a venda, gerando um cr\u00e9dito no mesmo valor da compra em nosso site, onde o cliente poder\u00e1 refazer a compra conforme desejado.<\/p><p><strong>INFORMA\u00c7\u00d5ES IMPORTANTES SOBRE TROCAS E DEVOLU\u00c7\u00d5ES<\/strong><\/p><p>Envie um email para comercial@luanovacollection.com.br com o assunto trocas e devolu\u00e7\u00f5es, explique o problema ocorrido e siga as instru\u00e7\u00f5es, lembrando que s\u00f3 ser\u00e3o aceitos os produtos que se enquadram nas especifica\u00e7\u00f5es abaixo.<\/p><p>&#8211; Devolu\u00e7\u00f5es ser\u00e3o aceitas apenas se estiver dentro do prazo de at\u00e9 7 dias corridos ap\u00f3s data de recebimento da mercadoria, e tamb\u00e9m, se for o pedido completo. N\u00e3o aceitamos devolu\u00e7\u00e3o parcial do pedido.<\/p><p>&#8211; Para toda troca e devolu\u00e7\u00e3o \u00e9 gerado um c\u00f3digo de postagem, todo o produto deve ser enviado pelos correios com esse c\u00f3digo, os produtos que n\u00e3o forem postados atrav\u00e9s do c\u00f3digo n\u00e3o ser\u00e1 REEMBOLSADO o valor do frete, esse c\u00f3digo tem um prazo de postagem de 5 dias n\u00e3o podendo ser gerado novamente para o mesmo pedido, portanto o produto deve ser postado dentro do prazo. O c\u00f3digo de postagem \u00e9 enviado para o seu email, ap\u00f3s o seu envio de solicita\u00e7\u00e3o de troca por email.<\/p><p>&#8211; Todo o produto devolvido deve ser acompanhado de sua caixa original, contento apenas um \u00fanico cal\u00e7ado dentro dessa caixa.<\/p><p>1. Para os casos de troca por defeito de fabrica\u00e7\u00e3o<\/p><p>A solicita\u00e7\u00e3o para troca por defeito de fabrica\u00e7\u00e3o dever\u00e1 ser feita no prazo m\u00e1ximo de 90 dias do recebimento do produto.<\/p><p>O custo do frete referente a devolu\u00e7\u00e3o do produto ser\u00e1 por conta da Lua Nova Collection e o envio deve ser realizado atrav\u00e9s do C\u00d3DIGO DE POSTAGEM informado acima.<\/p><p>A avalia\u00e7\u00e3o de defeitos ser\u00e1 realizada no prazo m\u00e1ximo de at\u00e9 30 dias \u00fateis ap\u00f3s a devolu\u00e7\u00e3o do produto, conforme norma do C\u00f3digo de Defesa do Consumidor.<\/p><p>2. Para os casos de troca por defeito de fabrica\u00e7\u00e3o e desist\u00eancia da compra<\/p><p>Esta solicita\u00e7\u00e3o dever\u00e1 ser feita em at\u00e9 7 dias corridos a contar da data do recebimento do produto adquirido em nosso site.<\/p><p>3. A troca por defeito de fabrica\u00e7\u00e3o ou a desist\u00eancia da compra n\u00e3o ser\u00e3o aceitas quando:<\/p><p>&#8211; N\u00e3o for constatado o defeito relatado pelo cliente;<\/p><p>&#8211; N\u00e3o houver a devolu\u00e7\u00e3o do produto ou se estiver desacompanhado caixa original;<\/p><p>&#8211; Houver ind\u00edcios de uso inadequado do produto;<\/p><p>&#8211; Houver ind\u00edcios de dano acidental;<\/p><p>&#8211; For constatado desgaste natural em decorr\u00eancia do uso;<\/p><p>&#8211; Devolu\u00e7\u00e3o parcial do pedido no caso desist\u00eancia da compra.<\/p><p>Nestas hip\u00f3teses, o produto que n\u00e3o atender as condi\u00e7\u00f5es exigidas acima, n\u00e3o ser\u00e1 aceito como troca por defeito de fabrica\u00e7\u00e3o ou devolu\u00e7\u00e3o por desist\u00eancia da compra, e, automaticamente o produto ser\u00e1 devolvido ao cliente nas mesmas condi\u00e7\u00f5es. Nesse caso, nossa empresa se reservar\u00e1 no direito de fazer nova cobran\u00e7a de frete.<\/p><p>4. Restitui\u00e7\u00e3o de valores dos produtos em trocas ou devolu\u00e7\u00f5es:<\/p><p>&#8211; A restitui\u00e7\u00e3o de valor dos produtos devolvidos ser\u00e3o realizadas atrav\u00e9s de cr\u00e9dito em nosso site em at\u00e9 dois dias \u00fateis, cuja contagem do prazo inicia-se somente depois que nossa empresa analisar o produto e confirmar a troca ou devolu\u00e7\u00e3o.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1d524eb6 e-flex e-con-boxed e-con e-parent\" data-id=\"1d524eb6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2a380a33 e-con-full e-flex e-con e-child\" data-id=\"2a380a33\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-79b3e887 elementor-widget elementor-widget-heading\" data-id=\"79b3e887\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Explore<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e7e17ce elementor-widget elementor-widget-image-box\" data-id=\"4e7e17ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h2 class=\"elementor-image-box-title\">Renove seu closet, abrace um estilo atemporal!<\/h2><p class=\"elementor-image-box-description\">Explore nossas cole\u00e7\u00f5es hoje mesmo e experimente a alegria da moda. Compre agora o auge da sofistica\u00e7\u00e3o e eleg\u00e2ncia!<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2bbecefe elementor-widget elementor-widget-button\" data-id=\"2bbecefe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Compra Agora<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Menu Minha Conta Ver Cole\u00e7\u00e3o Fale Conosco Devolu\u00e7\u00e3o e Troca dgwt_wcas_search_box Trocas 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